Thank you for choosing SUSAN HILL LLC. We hope every customer is satisfied with their purchase of photo albums and frames. If you are not satisfied with the received product, eligible orders can be returned.
- Return Period
SUSAN HILL LLC supports returns submitted within 30 days of receipt.
For returns, please contact our customer service team beforehand for the return process and related guidance.
- Return Policy for Opened Items
To protect customer rights, SUSAN HILL LLC supports returns of opened items.
Even if you have opened the packaging and inspected the product, you can still contact us to apply for a return as long as the product meets the return requirements.
Please note:
The product should be in its complete condition; All accessories and packaging materials (if any) should be returned together if possible; Returns may not be accepted if the product is damaged by human error, shows significant signs of use, or is in a condition that affects resale.
- Return Process
To return an item, please follow these steps:
Contact the SUSAN HILL LLC customer service team and explain the reason for the return;
Provide order information and relevant product photos (if needed);
Obtain the return address and return instructions;
Send the item back as required;
We will process your refund after receiving and inspecting the returned item.
- Return Address
Address: 423 S LAUREL ST RICHMOND, VA 23220
- Refund Policy
After receiving and inspecting the returned item, we will process your refund within a reasonable timeframe.
Refunds will be processed via the original payment method. The exact arrival time may vary depending on the processing speed of the payment institution or bank.
- Return Shipping Costs
If the item has quality issues, is damaged during shipping, or the wrong item was received, SUSAN HILL LLC will cover the relevant return processing costs.
If the return is due to personal reasons (e.g., dislike, incorrect size selection, change of purchase intention, etc.), the return shipping costs are usually borne by the customer.
- Non-Returnable Items
Returns may not be accepted in the following situations:
The item is visibly used and affects resale;
The item is damaged due to human error;
Important accessories or components are missing;
The return request is submitted after the deadline.
- Contact Information
Email: [email protected] / [email protected]
Thank you for understanding and complying with SUSAN HILL LLC’s return policy. We are committed to providing our customers with a safe and reliable shopping experience.