Thank you for choosing SUSAN HILL LLC. We are committed to providing safe, convenient, and efficient delivery services to ensure your photo albums and frames arrive promptly and intact.

  1. Shipping Scope

SUSAN HILL LLC currently offers shipping within the United States, providing shipping support for photo albums and frames to customers in the US.

  1. Order Processing Time

After order confirmation, we will process your order on the same day. Order processing includes confirming goods, preparing packaging, and arranging logistics. In special circumstances (such as holidays, extreme weather, or peak shipping periods), processing time may be adjusted, and we will notify customers promptly.

  1. Delivery Time

Standard shipping time: Approximately 2 business days. Shipping time may vary depending on the delivery address, local logistics conditions, etc. Customers can track their delivery progress using the order information.

  1. Delivery Information

To ensure successful delivery, please provide accurate and complete shipping information when placing your order, including:

Recipient’s Name;
Detailed Delivery Address;
Contact Number;
Other necessary delivery information.

If delivery delays are caused by incorrect or incomplete information provided by the customer, or if the recipient cannot be contacted, SUSAN HILL LLC will do its best to assist in resolving the issue, but may not be liable for any additional costs incurred.

  1. Packaging and Shipping Protection

We will pack our albums and frames appropriately to minimize the risk of damage during transit. If you find any damage during shipping upon receiving your order, please contact us immediately with relevant photos and order information so we can assist in handling the issue.

  1. Shipping Fees

Order shipping fees will be displayed on the checkout page based on your order information and delivery address. Customers can view the final order amount before completing payment.

  1. Contact Us

If you have any questions about logistics and delivery, please contact the SUSAN HILL LLC customer service team:

Email: [email protected] / [email protected]

Thank you for your support. SUSAN HILL LLC will continue to strive to provide you with reliable delivery services, ensuring that every precious memory arrives safely.