SUSAN HILL LLC values your privacy and personal information security. This Privacy Policy explains how we collect, use, protect, and manage the information you provide when you visit our website, purchase photo albums and frames, or use related services.
- Information Collection
When you visit our website, create an order, contact us, or use related services, we may collect the following information:
Name, phone number, email address, and delivery address;
Order information, including purchased products, transaction history, and payment status;
Inquiries, feedback, or other information you proactively provide to us;
Website access data, such as browsing history, device information, and usage, to help us optimize the website experience.
- Information Use
The information collected by SUSAN HILL LLC may be used for the following purposes:
Processing and shipping your orders;
Providing customer service and after-sales support;
Improving our products, website functionality, and user experience;
Sending important notifications related to orders, services, or products;
Preventing fraud, unauthorized transactions, and ensuring website security.
- Information Protection
We take reasonable technical and administrative measures to protect your personal information and prevent unauthorized access, disclosure, modification, or misuse. We only allow authorized personnel to access relevant information to the extent necessary to provide the service.
- Information Sharing
SUSAN HILL LLC will not sell, rent, or trade your personal information.
We may share necessary information with trusted third parties in the following circumstances:
Sharing delivery information with logistics service providers to complete order fulfillment;
Sharing necessary transaction information with payment service institutions to complete payment processing;
Providing relevant information as required by laws and regulations or as legally requested by government departments.
- Cookie Technology
We may use cookies or similar technologies to improve website functionality, analyze access patterns, and improve user experience. You can choose to accept or refuse cookies according to your browser settings, but some website functions may be affected as a result.
- Information Retention
We will retain your personal information for a reasonable period of time, based on business needs, legal and regulatory requirements, and order service needs. When information is no longer needed, we will take appropriate measures to delete or anonymize it.
- Your Rights
You have the right to:
Request to view your personal information stored by us;
Request correction of inaccurate information;
Request the deletion of your personal information (except where retention is required by law);
Choose not to receive unnecessary marketing messages.
To exercise these rights, please contact us via our customer service email.
- Contact Us
If you have any questions about this Privacy Policy or would like to learn more about personal information protection, please contact us:
Email: [email protected] / [email protected]
SUSAN HILL LLC reserves the right to update this Privacy Policy as business changes and legal requirements occur. Any updates will take effect upon posting on the website.